Our Commitment to You

At Mehabo, we understand that online shopping can sometimes be challenging, especially if a purchase does not meet your expectations. Therefore, we offer a customer-friendly return and refund policy to ensure your satisfaction.

Return Policy

  1. Eligibility for Returns
    1. Damaged or Defective Items: If your product is damaged or has a defect upon arrival, please contact us within 48 hours of delivery. We will inspect the issue and process a return or exchange accordingly.
    2. Wrong Item Shipped: In the event you receive the wrong item, please notify us within 48 hours of delivery, and we will arrange for the correct item to be sent to you.
  2. Conditions for Return
    1. Items must be in their original condition, unused, and in the original packaging.
    2. A receipt or proof of purchase is required.
    3. Custom products that are made according to your specifications are non-refundable, non-cancelable, and non-exchangeable.
  3. Return Process
    1. To initiate a return, contact us at support@mehabo.com or call us at +91 8949-471778.
    2. Once your return is accepted, the refund will be processed to your original payment method within 7-10 business days.
  4. Return Shipping Costs
    1. For returns due to damaged or defective items, Mehabo will cover the return shipping costs.
    2. For other returns, a 15% restocking fee will be deducted from your refund to cover return shipping costs.

Return Policy

  1. Refund Process
    1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    2. If approved, the refund will be processed to your original payment method within 7-10 business days.
    3. For COD (Cash on Delivery) orders, you will need to provide your bank account details for the refund process.
  2. Non-Refundable Items
    1. Sale items and gift cards are not eligible for returns or refunds.
    2. Custom products are non-refundable and non-exchangeable.
  3. Order Cancellations
    1. Orders can be canceled any time before they are dispatched without any additional charges.
    2. To cancel an order, contact us at support@mehabo.com or call us at +91 8949-471778.
    3. Once an order has been dispatched, it cannot be canceled.

Exchanges

  1. Exchange Process
    1. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.
    2. For exchanges due to defects or wrong items, contact us at support@mehabo.com or call us at +91 8949-471778.
 

Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

  • Email: support@mehabo.com
  • Phone: +91 8949-471778